Refunds and cancellation policy
Last updated 23 September 2026
Cancelling an order
You can cancel any order before it is dispatched, and we refund the full amount. Call +91 98123 95547 or email earthvedaorganic@gmail.com with your order number. Once a parcel has left our unit it cannot be cancelled, but you can still return it.
Returns
You can return any pouch within 7 days of delivery, including one you have opened. Food is something you should be able to smell and taste before deciding. If a spice is not what you expected, send it back.
What we cannot take back
- Pouches returned after 7 days from delivery
- Pouches that are mostly used up
- Items bought from a shop or another website, rather than from us directly
Damaged, wrong or missing items
If your parcel arrives damaged, leaking, or with the wrong item, tell us within 48 hours of delivery and send a photograph. We re-send the correct item at our cost or refund you in full — your choice. No return needed for a damaged pouch.
How to start a return
- Call or WhatsApp +91 98123 95547, or email earthvedaorganic@gmail.com, with your order number
- Tell us which items and why
- We arrange a pickup where our courier serves your pincode, or send you a return address
When you get your money
Once the return reaches us and we have checked it, we start the refund within 2 working days. Razorpay then credits it to the same card, bank account or UPI ID you paid from, which usually takes 5 to 7 working days depending on your bank.
Refunds always go back to the original payment method. We do not refund to a different account, and we do not pay refunds in cash.
Delivery charges on returns
If the return is our mistake — wrong item, damaged, or a quality problem — we bear the full cost and refund your delivery charge too. If you are returning because you changed your mind, the delivery charge is not refunded.